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Enterprise-ready, from day one.

Control access with roles for agents, specialists and customers, sign in through your identity provider, handle GDPR requests, and test configuration changes safely in a sandbox.

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  • Role-based access
  • SSO and SCIM
  • GDPR tools
Features

What you can do with Security & Administration.

Roles, teams, SSO and SCIM, GDPR requests, sandbox and module control.

01

Roles & permissions

Ready-made roles such as L1, L2 and L3 support, team lead, manager, change manager, knowledge manager, asset manager and customer.

02

Teams & workgroups

Route tickets, balance workloads and manage escalations across teams.

03

SSO & SCIM

Sign in with OpenID Connect or SAML 2.0, and provision or remove users automatically with SCIM 2.0.

04

GDPR compliance

Look up the personal data held about a person, or erase it. Erasure anonymises identifying fields and keeps records for audit.

05

Sandbox

Copy statuses, categories, custom fields, SLAs, macros, templates, roles and teams into a test workspace, with no tickets or personal data.

06

Module control

Turn optional modules such as AI, change management, live chat and the asset registry on or off for your workspace.

Why it matters

Built for regulated, growing teams.

Inai Response gives IT and security teams the controls they expect, without a long implementation project.

  • Separate access for support staff and external customers
  • Automatic joiner and leaver handling with SCIM
  • Right to be forgotten with audit integrity
  • Configuration sandbox with no personal data
How it works

Security & Administration, step by step.

  1. 1

    Connect identity

    Set up SSO and SCIM.

  2. 2

    Define access

    Assign roles and teams.

  3. 3

    Test safely

    Try changes in a sandbox first.

  4. 4

    Stay compliant

    Handle data requests with an audit trail.

FAQ

Security & Administration questions, answered.

Which identity providers are supported?

Any provider that supports OpenID Connect or SAML 2.0, with SCIM 2.0 for user provisioning.

How are GDPR erasure requests handled?

Admins look up a person by email and erase their data. Identifying fields are anonymised while records are kept for audit.

Can we test changes before going live?

Yes. Create a sandbox with a copy of your configuration, without tickets, users or personal data.

More in Response

Explore other Response modules.

Every module works on the same tickets, people and assets, so your whole service desk runs from one place.

Service Desk & TicketsOne queue for incidents, requests and internal tasks, with priorities and SLAs. Self-Service Portal & CatalogA help portal where people search answers, raise tickets and request services. SLAs, Priorities & EscalationResponse and resolution targets, business hours and tiered escalation. Major Incidents & Status PageWar-room coordination for critical outages, with a public status page. Problem ManagementFind and fix the root cause behind recurring incidents. Change & Release ManagementChange requests with CAB approval, risk, execution windows and releases. On-Call & WorkforceOn-call rotations, paging, shift rosters and staffing forecasts. Email, Chat & CallsTurn emails, website chat and phone calls into tickets automatically. Knowledge BasePublic and internal articles with review workflow and AI gap detection. Assets & LicensesTrack laptops, servers, software and subscriptions with expiry alerts. Automation, AI & IntegrationsWhen/if/then rules, an AI agent, MCP access and integrations with Slack, Teams and Jira. Reports, Insights & QualityCommand centre, custom reports, AI insights and QA scorecards.

See Security & Administration in action.

Book a free Response demo and we will walk you through security & administration using scenarios from your business.

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