Response
Every channel, one service desk.
Connect your support mailbox so every email becomes a ticket, add a chat widget to your website, and log phone calls with click-to-call and screen-pop, all landing in the same queue.
- Email to ticket
- Website chat widget
- Phone and CTI
What you can do with Email, Chat & Calls.
Turn emails, website chat and phone calls into tickets automatically.
Email to ticket
Connect a Microsoft 365 support mailbox. New emails open tickets, and replies are added to the right ticket, without forwarding rules or DNS changes.
Live chat inbox
Chat with website visitors in real time, take over from the AI bot and turn conversations into tickets.
Chat widget
Embed the support widget on any page with one line of code, or share its direct link. Visitors do not need an account.
Phone & CTI
Connect Twilio, Amazon Connect or another provider for call logging and screen-pop of the caller's details.
Click-to-call
Call requesters from the app and convert calls into tickets.
Notification templates
Automated emails and in-app messages to customers and agents, with your branding.
Customers choose the channel, you keep the control.
Whether a customer emails, chats or calls, the request lands in one queue with an owner, a priority and an SLA.
- Microsoft 365 mailbox connected in minutes
- AI bot handover to human agents
- Screen-pop matches callers by phone number
- Branded emails for every notification
Email, Chat & Calls, step by step.
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1
Connect channels
Mailbox, chat widget and telephony.
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2
Capture
Every email, chat and call is recorded.
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3
Convert
Conversations become tickets with full context.
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4
Reply
Agents respond from one place.
Email, Chat & Calls questions, answered.
Do we need to change our email setup?
No. Connect your Microsoft 365 support mailbox and Inai Response reads new mail automatically, with no forwarding rules or DNS changes.
How do we add chat to our website?
Copy the embed code into any page, or share the widget's direct link. Visitors do not need an account.
Which phone systems work with it?
Twilio, Amazon Connect or any provider that can send call events to the telephony webhook.
Explore other Response modules.
Every module works on the same tickets, people and assets, so your whole service desk runs from one place.
See Email, Chat & Calls in action.
Book a free Response demo and we will walk you through email, chat & calls using scenarios from your business.