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The right person on duty, every hour of the day.

Set up on-call rotations so critical incidents page the engineer on duty, receive alerts from your monitoring tools, and plan agent shifts and coverage from intake forecasts.

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  • On-call rotations
  • Automatic paging
  • Shift planning
Features

What you can do with On-Call & Workforce.

On-call rotations, paging, shift rosters and staffing forecasts.

01

On-call rotations

Define rotation schedules so high-severity incidents automatically page the on-duty engineer.

02

Paging log

See active pages, who responded and when.

03

Monitoring alerts

Receive alerts from monitoring tools through inbound webhooks and turn them into incidents.

04

Shift rosters

Plan agent shifts and weekly coverage across the support team.

05

Staffing forecast

See the peak staffing you need, based on ticket intake history.

06

Time off & adherence

Track vacation, sick leave and schedule adherence.

Why it matters

Faster response when it matters most.

Critical incidents reach the right engineer in minutes, and day-to-day staffing matches the work coming in.

  • On duty now and active pages at a glance
  • Inbound monitoring alerts linked to incidents
  • Weekly shift coverage by day
  • Peak staffing need from intake history
How it works

On-Call & Workforce, step by step.

  1. 1

    Set rotations

    Choose who is on call, and when.

  2. 2

    Connect monitoring

    Send alerts to Inai Response.

  3. 3

    Page automatically

    Critical incidents page the person on duty.

  4. 4

    Plan coverage

    Match shifts to forecast demand.

FAQ

On-Call & Workforce questions, answered.

Who gets paged for a critical incident?

The engineer on duty in the matching on-call rotation is paged automatically.

Can monitoring tools create incidents?

Yes. Monitoring tools can send alerts to Inai Response through inbound webhooks.

Can we plan support shifts?

Yes. Workforce scheduling covers shift rosters, coverage, time off and schedule adherence.

More in Response

Explore other Response modules.

Every module works on the same tickets, people and assets, so your whole service desk runs from one place.

Service Desk & TicketsOne queue for incidents, requests and internal tasks, with priorities and SLAs. Self-Service Portal & CatalogA help portal where people search answers, raise tickets and request services. SLAs, Priorities & EscalationResponse and resolution targets, business hours and tiered escalation. Major Incidents & Status PageWar-room coordination for critical outages, with a public status page. Problem ManagementFind and fix the root cause behind recurring incidents. Change & Release ManagementChange requests with CAB approval, risk, execution windows and releases. Email, Chat & CallsTurn emails, website chat and phone calls into tickets automatically. Knowledge BasePublic and internal articles with review workflow and AI gap detection. Assets & LicensesTrack laptops, servers, software and subscriptions with expiry alerts. Automation, AI & IntegrationsWhen/if/then rules, an AI agent, MCP access and integrations with Slack, Teams and Jira. Reports, Insights & QualityCommand centre, custom reports, AI insights and QA scorecards. Security & AdministrationRoles, teams, SSO and SCIM, GDPR requests, sandbox and module control.

See On-Call & Workforce in action.

Book a free Response demo and we will walk you through on-call & workforce using scenarios from your business.

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