Response
When things break, everyone knows the plan.
Declare a major incident, run the war room with a commander and communications lead, keep customers informed on a public status page and finish with a postmortem.
- Declare major incidents
- War room
- Public status page
What you can do with Major Incidents & Status Page.
War-room coordination for critical outages, with a public status page.
Declare a major incident
Raise a critical incident in one step and bring the right people into the war room.
War room
Coordinate the response with a named commander and communications lead, and record every update.
Incident lifecycle
Follow incidents from active bridge to mitigated, resolved and closed.
Public status page
Show the health of your services and post incident updates so customers do not need to ask.
Postmortems
Resolved incidents wait for a postmortem, and close once the root cause analysis is done.
Stakeholder updates
Keep stakeholders informed with broadcasts during the incident.
Calm, coordinated outage response.
Clear roles, a single place to coordinate and proactive customer updates turn a chaotic outage into a managed process.
- Commander and comms lead for every major incident
- Severity and status visible at a glance
- Status page components for each service
- Postmortems before closure
Major Incidents & Status Page, step by step.
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1
Declare
Raise a major incident with severity and commander.
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2
Coordinate
Work the problem in the war room.
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3
Communicate
Update the status page and stakeholders.
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4
Learn
Complete the postmortem and close.
Major Incidents & Status Page questions, answered.
What is a major incident?
A critical, high-impact outage that needs coordinated response. Inai Response gives it a war room, roles and a status page.
Can customers see what is happening?
Yes. The public status page shows component health and incident updates.
How are lessons captured?
Resolved major incidents move to a postmortem stage, and are closed once the root cause analysis is complete.
Explore other Response modules.
Every module works on the same tickets, people and assets, so your whole service desk runs from one place.
See Major Incidents & Status Page in action.
Book a free Response demo and we will walk you through major incidents & status page using scenarios from your business.