Response
Help people help themselves.
Give customers and employees one place to search the knowledge base, report an issue, request a service from the catalog, suggest a feature and follow their tickets.
- Branded help portal
- Service catalog
- Track my tickets
What you can do with Self-Service Portal & Catalog.
A help portal where people search answers, raise tickets and request services.
Help portal
"How can we help you today?" A search box plus quick actions to report an issue, request a service, suggest a feature or open the help centre.
Service catalog
Publish request offerings such as software access, each with its own form, price and approval steps.
My tickets
Requesters see every ticket they have raised and follow its progress without emailing the support team.
Knowledge search
Published articles answer common questions before a ticket is raised.
Your branding
Show your logo and colours on the portal and in branded HTML notification emails.
Single sign-on
Employees sign in with your identity provider using SAML or OpenID Connect.
Fewer emails, faster answers.
A good portal deflects routine questions and makes every request structured, so agents spend time fixing problems instead of asking for details.
- Structured request forms from the service catalog
- Approvals built into requests
- Self-service answers from the knowledge base
- Feature suggestions collected in one place
Self-Service Portal & Catalog, step by step.
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1
Search
The requester looks for an answer first.
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2
Raise or request
Report an issue or pick a catalog item.
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3
Approve
Catalog requests go through their approval steps.
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4
Track
Follow progress in My tickets.
Self-Service Portal & Catalog questions, answered.
Do requesters need to email the support team?
No. They can raise and follow tickets from the portal. Emails to your support inbox still become tickets too.
What is the service catalog?
It is a list of services and items people can request, such as software access, each with its own form and approvals.
Can employees sign in with our company login?
Yes. Inai Response supports single sign-on with SAML 2.0 and OpenID Connect.
Explore other Response modules.
Every module works on the same tickets, people and assets, so your whole service desk runs from one place.
See Self-Service Portal & Catalog in action.
Book a free Response demo and we will walk you through self-service portal & catalog using scenarios from your business.