Response
Ship changes without the surprises.
Manage requests for change through risk assessment, change advisory board (CAB) approval, scheduled execution windows and post-implementation review, and group them into releases.
- CAB approvals
- Risk and impact
- Change calendar
What you can do with Change & Release Management.
Change requests with CAB approval, risk, execution windows and releases.
Change requests
Raise standard, normal and emergency changes with a description, type and execution window.
Risk and impact
Rate the risk and impact of every change, and filter changes by risk.
CAB approval
Send changes to the change advisory board for quorum votes before they go ahead.
Calendar view
See approved execution windows on a calendar so changes do not clash.
Post-implementation review
Review each change after rollout and record the outcome.
Releases
Group changes under a version to plan and track what ships.
Control without slowing down.
Standard changes move quickly, risky ones get the right review, and emergency changes are fast-tracked with a full record.
- Standard, normal and emergency change types
- Awaiting CAB, scheduled and in execution at a glance
- Change calendar to avoid conflicts
- Releases to group related changes
Change & Release Management, step by step.
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1
Request
Raise a change with its type, risk and impact.
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2
Approve
The CAB reviews and votes.
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3
Schedule and execute
Roll out in the approved window.
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4
Review
Complete the post-implementation review.
Change & Release Management questions, answered.
What change types are supported?
Standard, normal and emergency changes, each with its own risk and approval handling.
How does CAB approval work?
Changes that need review go to the change advisory board, which votes before the change can be scheduled.
Can we plan releases?
Yes. Group changes under a release version to plan and track what ships.
Explore other Response modules.
Every module works on the same tickets, people and assets, so your whole service desk runs from one place.
See Change & Release Management in action.
Book a free Response demo and we will walk you through change & release management using scenarios from your business.