inaivia
Sign in Get Started

Automate the routine, focus on the hard problems.

Build when/if/then rules for triage, routing and notifications, use an optional AI agent, connect AI assistants over MCP, and push ticket events to Slack, Microsoft Teams, Jira and more.

Book a Response demo Get Started
  • When/If/Then rules
  • AI agent and MCP
  • Slack, Teams, Jira
Features

What you can do with Automation, AI & Integrations.

When/if/then rules, an AI agent, MCP access and integrations with Slack, Teams and Jira.

01

Automation rules

When an event happens, if conditions match, then act: triage, route, tag, escalate or notify. Start from one-click recommended rules.

02

Macros

Canned replies agents insert into tickets in one click.

03

Integrations

Post ticket and incident events to Slack and Microsoft Teams, open Jira issues, and send JSON to any HTTPS endpoint.

04

AI agent

An optional autonomous AI agent with model routing, autonomy levels and guardrails, switched on per workspace.

05

AI assistant over MCP

Connect Claude, ChatGPT or Gemini to your tickets through the Model Context Protocol, with tokens limited to what the user can see.

06

SSO, SCIM & import

Federate sign-in with SAML or OIDC, sync employees with SCIM, and import existing data.

Why it matters

Less clicking, more fixing.

Routine triage and notifications happen automatically, and AI helps with the rest, under rules you control.

  • Recommended automations added with one click
  • Executions and matches tracked for every rule
  • AI is opt-in, controlled per workspace
  • Scoped MCP tokens for read or write access
How it works

Automation, AI & Integrations, step by step.

  1. 1

    Pick an event

    Such as ticket created or SLA nearing breach.

  2. 2

    Add conditions

    Priority, category, customer and more.

  3. 3

    Choose actions

    Assign, tag, notify or call a webhook.

  4. 4

    Review

    See executions and matches, then refine.

FAQ

Automation, AI & Integrations questions, answered.

Do we need to code automations?

No. Rules are built with when, if and then steps. Webhooks are available for custom integrations.

Is AI switched on automatically?

No. AI features are opt-in and enabled per workspace by an administrator.

Can we use our own AI assistant with tickets?

Yes. Connect Claude, ChatGPT or Gemini over MCP with a token that only sees what its user can see.

More in Response

Explore other Response modules.

Every module works on the same tickets, people and assets, so your whole service desk runs from one place.

Service Desk & TicketsOne queue for incidents, requests and internal tasks, with priorities and SLAs. Self-Service Portal & CatalogA help portal where people search answers, raise tickets and request services. SLAs, Priorities & EscalationResponse and resolution targets, business hours and tiered escalation. Major Incidents & Status PageWar-room coordination for critical outages, with a public status page. Problem ManagementFind and fix the root cause behind recurring incidents. Change & Release ManagementChange requests with CAB approval, risk, execution windows and releases. On-Call & WorkforceOn-call rotations, paging, shift rosters and staffing forecasts. Email, Chat & CallsTurn emails, website chat and phone calls into tickets automatically. Knowledge BasePublic and internal articles with review workflow and AI gap detection. Assets & LicensesTrack laptops, servers, software and subscriptions with expiry alerts. Reports, Insights & QualityCommand centre, custom reports, AI insights and QA scorecards. Security & AdministrationRoles, teams, SSO and SCIM, GDPR requests, sandbox and module control.

See Automation, AI & Integrations in action.

Book a free Response demo and we will walk you through automation, ai & integrations using scenarios from your business.

Book a demo Get Started