Continuity
When a crisis hits, everyone knows their role.
Report, escalate, track and resolve incidents in one place. When a crisis hits, activate the crisis team, manage communication, record decisions and follow every action through.
- Incident escalation
- Crisis team activation
- Decision logs
What you can do with Incident & Crisis Management.
Report and escalate incidents, activate crisis teams and keep a decision log.
Incident reporting
Report incidents quickly and track them from start to resolution.
Escalation
Escalate incidents to the right people as they grow.
Crisis team activation
Bring your crisis team together when it is needed.
Communication management
Manage what is communicated, to whom and when.
Decision logs & situation reports
Record each decision, and keep everyone updated with situation reports.
Action tracking & documentation
Follow every action through, and keep a complete record of the incident.
A clear record, from first alert to final review.
In a crisis, people need one place for the current situation. Afterwards, you have a complete record of what was decided and done.
- Decision logs for accountability
- Situation reports to keep leaders informed
- Linked to emergency notifications
- Lessons learned feed corrective actions
Incident & Crisis Management, step by step.
-
1
Report
Anyone can raise the incident.
-
2
Escalate
Serious incidents go to the crisis team.
-
3
Respond
Manage actions, decisions and communication.
-
4
Review
Capture lessons learned and corrective actions.
Incident & Crisis Management questions, answered.
What crisis management tools are included?
Crisis team activation, communication management, decision logs, situation reporting, action tracking and incident documentation.
Can incidents be escalated?
Yes. Incidents can be reported, escalated, tracked and resolved in the system.
What happens after an incident?
Outcomes and lessons learned are recorded, and corrective actions are tracked through to closure.
Explore other Continuity modules.
Impact analyses, risks, plans, exercises and actions are connected, so you can see how each one affects your resilience.
See Incident & Crisis Management in action.
Book a free Continuity demo and we will walk you through incident & crisis management using scenarios from your business.