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Every call and message, in one inbox.

Call leads and customers straight from Inai Connect, record calls if you choose, and see every call, message and logged conversation in one activity inbox.

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  • Click-to-call
  • Call recording
  • WhatsApp and SMS
Features

What you can do with Calls & Inbox.

Call from the app, record calls and log every touchpoint.

01

Click-to-call

Call leads and customers from their record. Choose when calls are recorded.

02

Telephony & messaging

Connect Twilio, WhatsApp Business and SMS gateways, so calls and messages run through Inai Connect.

03

Activity inbox

All calls and messages across leads and contacts in one list, with filters and CSV export.

04

Log communication

Record calls, visits and conversations that happened outside the app in a few clicks.

05

Call statistics

Total calls, incoming and outgoing, connection rate, total and average duration per person.

06

Unanswered calls

See missed and unanswered calls in their own view so every customer gets a call back.

Why it matters

Your sales calls, finally visible.

When calls happen from personal phones, nobody knows what was said or followed up. Inai Connect keeps every call on the customer record and shows managers the team's calling activity.

  • Calls per person and average call duration
  • Calls today and follow-ups due on the dashboard
  • Optional call recording under your control
  • One timeline per lead, contact and account
How it works

Calls & Inbox, step by step.

  1. 1

    Connect your channels

    Set up calling, WhatsApp Business and SMS.

  2. 2

    Call and message

    Reach leads and customers from their record.

  3. 3

    Log automatically

    Calls and messages are saved to the timeline.

  4. 4

    Review

    Track call volume, duration and missed calls.

FAQ

Calls & Inbox questions, answered.

Which calling and messaging providers are supported?

Inai Connect works with Twilio, WhatsApp Business and SMS gateways. Talk to us about your provider.

Are all calls recorded?

No. You choose when calls are recorded in the calling settings.

Can we log calls made from personal phones?

Yes. Use Log Communication to add calls and conversations that happened outside the app.

More in Connect

Explore other Connect modules.

Every module works on the same customer record, so sales, marketing and service see the whole story.

Lead ManagementCapture, score, route and qualify every lead from every source. Opportunities & PipelineTrack deals through each stage on a visual pipeline board. Quotations, Orders & ContractsBranded quotes with approvals and revisions, then orders and contracts. Conversations & SupportShared inbox for customer conversations, with SLAs, live chat and bots. Meetings & CalendarCalendar, booking links and built-in video meetings. Campaigns & SocialPlan campaigns and publish to Facebook, Instagram, LinkedIn and X. Email & SequencesEmail templates, tracking and automated follow-up sequences. Forms & Landing PagesWebsite forms and landing pages that turn visitors into leads. Contacts, Accounts & Customer 360°One record for every customer, with a full 360° history. Sales Targets & PerformanceSet sales targets, score performance and run leaderboards. Analytics, Forecast & ReportsDashboards, sales forecasts and ready-made reports. Automation & AINo-code workflows, approvals, webhooks and the Inu AI assistant. Security & AdministrationRoles, record and field access, two-factor sign-in and audit logs.

See Calls & Inbox in action.

Book a free Connect demo and we will walk you through calls & inbox using scenarios from your business.

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